Privacy Policy | EYK GROUP

Our Commitment

Protecting Your Privacy

EYK GROUP ("we," "our," or "us") is committed to protecting your privacy and ensuring you have a positive experience on our website. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy legislation.

This policy applies to our website and any services we offer. By accessing and using this website, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

1. Information We Collect

We collect information in various ways, including:

Contact Forms: When you submit our contact form, we collect your name, email address, phone number, company information, and any message you provide.
Website Usage: We automatically collect certain information about your browsing behaviour, including IP address, browser type, pages visited, and referring URL through standard web analytics.
Cookies: Our website may use cookies and similar tracking technologies to enhance user experience and analyze website performance.

2. How We Use Your Information

We use the information we collect for the following purposes:

Responding to your inquiries and providing customer service
Processing and managing business communications
Improving our website functionality and user experience
Sending marketing communications (only with your consent)
Analyzing website traffic and performance metrics
Complying with legal obligations and industry regulations
Protecting against fraudulent or harmful activity

3. Legal Basis for Processing

Under PIPEDA, we collect and process your personal information based on:

Consent: You have explicitly consented to the collection and use of your information.
Contractual Necessity: The information is necessary to fulfill a business transaction or service you have requested.
Legal Compliance: We are required to collect the information to comply with applicable laws and regulations.
Legitimate Interests: The collection serves our legitimate business interests, provided it does not override your privacy rights.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers: We may share information with third-party service providers who assist in delivering our services (e.g., hosting providers, analytics services), under strict confidentiality agreements.
Legal Requirements: We may disclose information if required by law or in response to valid legal process.
Corporate Transactions: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Consent: We may share your information with your explicit consent for specific purposes you have authorized.

5. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure socket layer (SSL) encryption for sensitive data
Restricted access to personal information on a need-to-know basis
Regular security assessments and audits
Employee training on privacy and data protection practices

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, and you use our website at your own risk.

6. Your Privacy Rights

Under PIPEDA and applicable Canadian privacy laws, you have the following rights:

Right of Access: You have the right to request access to your personal information we hold.
Right to Correction: You may request that we correct or update inaccurate information.
Right to Deletion: You may request deletion of your personal information, subject to legal retention requirements.
Right to Withdraw Consent: You may withdraw consent to our processing of your information at any time.
Right to Portability: You may request a copy of your information in a portable format.
Right to Lodge a Complaint: You have the right to file a complaint with the Privacy Commissioner of Canada.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies such as pixels, web beacons, and log files to collect and analyze information about your browsing behaviour. These technologies help us:

Remember your preferences and login information
Improve website functionality and user experience
Conduct analytics and monitor website performance
Prevent fraud and enhance security

You may control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of external websites. We encourage you to review the privacy policies of any third-party sites before providing your information.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once the retention period expires, we will securely delete or anonymize your information. Specific retention periods are determined based on:

The nature and purposes of the data collection
Applicable legal and regulatory requirements
Contractual obligations
Our legitimate business interests

10. Children's Privacy

Our website is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information and terminate the child's account. Parents or guardians who believe their child has provided information to us are encouraged to contact us immediately.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our website following the posting of changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

EYK GROUP

Privacy Officer

Contact Form

We will respond to all privacy-related inquiries within 30 days.

Last Updated: May 2026